Frequently Asked Questions – Ivory Health Solutions

How can I book an appointment at Ivory Health Solutions?

You can come to our hospital physically; where you’ll be sorted at the reception. Alternatively, you could call our hotline numbers to book an appointment or visit our website to book an appointment.

Do you accept health insurance, and which covers are available?

Yes, we accept health insurance covers; which include AAR, APA, AON(Minet), CIC, GA, KCB, Britam, Heritage, First assurance, Equity, Jubilee, Jubilee M-tiba, Liaison, Parliamentary Service Commission, Pioneer, Madison, Old Mutual, MUA, Pacis, Segwick, KPLC, Eagle Africa, Co-op care, Fidelity, Kenindia, Kenya Alliance, Laser, LDC Medicals.

Is there a 24/7 facility I can visit for medical services?

Yes, you can visit us at our 24/7 facility in Githunguri. Hannah House, 1st Floor, next to Equity Bank or Daystar Branch in Daystar University ,Athi River Campus .

What diagnostic tests and imaging services does Ivory Health Solutions offer?

Ivory Health Solutions offers a range of diagnostic tests and imaging services, including laboratory tests, and ultrasounds; specifics depend on the facility.

Does Ivory Health provide pediatric care services?

Yes, Ivory Health Solutions provides pediatric care, including general health check-ups, vaccinations, and treatment for childhood illnesses; details vary by location where there are inpatient services in Githunguri Branch and also outpatient services for the other branches.

What ENT services are available at Ivory Health Solutions?

Ivory Health Solutions offers ENT services such as diagnosis and treatment for ear, nose, and throat conditions

How can I get my prescription filled at Ivory Health Solutions?

Bring your prescription to Ivory Health Solutions’ pharmacy, where it can be filled; check their operating hours and insurance acceptance for more details.

Does Ivory Health Solutions offer physiotherapy services, and what conditions do they treat?

Ivory Health Solutions offers physiotherapy services, treating conditions like musculoskeletal injuries, chronic pain, and post-surgical recovery.

Can I get a second opinion from a specialist at Ivory Health Solutions?

Yes, Ivory Health Solutions allows second opinions from specialists; contact our offices to schedule a consultation or visit our nearest branch.

What should I bring for my first visit to Ivory Health Solutions?

Bring your ID, insurance card, medical history, list of medications, and any relevant test results or referrals.

Where are Ivory Health Solutions branches located, and what are their operating hours?

We have several branches operating at different hours to serve you better. Our Nairobi Branch, located at Mezzanine II, Corner House, Mama Ngina Street, is open Monday to Friday from 7am to 8pm, Saturday from 8am to 8pm, and Sunday from 9am to 4pm. The Daystar Branch, situated at Daystar University in Athi River, operates 24/7. Our Standard Group Branch, along Mombasa Road in the SG Building, is open Monday to Friday from 8am to 5pm, Saturday from 8am to noon, and remains closed on Sundays. The Githunguri Branch, found on the first floor of Hannah House next to Equity Bank, is open 24/7. Lastly, the Haven Branch, located in Ruiru opposite Githunguri Primary School, also operates 24/7.